Returns and Refunds Policy

We want you to be completely satisfied with your purchase from BarefootBrit. If for any reason you are not, we offer a straightforward returns process in accordance with UK distance selling regulations.

1. Eligibility for Returns

You have the right to return any item within 14 days of receipt for a full refund, provided that the item is in its original condition and packaging. This includes:

  • Unworn and unused items.
  • Items in the same condition as when received, including all packaging, labels, and care instructions.

2. Non-Eligible Returns

Unfortunately, we cannot accept returns for items that:

  • Have been worn or used.
  • Have been damaged due to improper care or handling, including failure to follow care instructions (e.g., tumble drying items that should not be tumble dried).
  • Were purchased more than 14 days ago.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us via [email/contact form] with your order number and reason for return.
  2. You will receive instructions on how and where to send your return.
  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Shipping costs are non-refundable.

5. Shipping Returns

You will be responsible for covering the cost of returning the item unless the item is faulty. We recommend using a trackable shipping service to ensure safe return, as we cannot be held responsible for items lost in transit.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with details and photos of the issue. We will arrange for a replacement or a refund.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.